For individuals undergoing dialysis treatment, it's crucial to take proactive steps to ensure your health and safety during floods, storms, or power outages.

For urgent assistance:

• Emergency calls: 000
• TTY emergency calls: 106
• State emergency service (SES): 132 500

When contacting emergency service, state that you are on life sustaining dialysis treatment for kidney failure and explain how your ability to dialyse is being impacted.

NSW Resources:

• Current NSW Updates and information can be found at https://www.ses.nsw.gov.au/
• NSW Health Planning and preparedness resources are available at https://www.health.nsw.gov.au/emergency_preparedness/planning/pages/default.aspx
  

QLD Resources:

• Be prepared: www.getready.qld.gov.au/news/tropical-cyclone-alfred-march-2025
• Current warnings and emergency alerts: www.disaster.qld.gov.au/warnings
• Cyclone weather information: www.bom.gov.au/qld/warnings
• Power outages: www.energex.com.au/outages/outage-finder
• Find your Local Disaster Dashboard: www.getready.qld.gov.au/find-your-local-council
• Flood awareness: https://www.brisbane.qld.gov.au/community-and-safety/community-safety/disasters-and-emergencies/be-prepared/flooding-in-brisbane/flood-awareness-map
• Listen to ABC radio and the Premier’s press conferences.
• For non-urgent enquiries 13 HEALTH (13 43 25 84)
• QLD Health https://www.health.qld.gov.au/
  

Kidney Health Australia have reached out broadly to all NSW and Queensland Health departments and hospitals and are ready to provide assistance.

Tropical Cyclone Alfred: Essential Information

Big Red Kidney Bus

• Gold Coast: The Big Red Kidney Bus service on the Gold Coast is currently closed. We will advise when the service will be operational.
• Coffs Harbour: The Big Red Kidney Bus service in Coffs Harbour is currently closed. We will advise when the service will be operational.

We will continue to monitor the situation and provide updates on when the Buses will recommence operations. Please note that Kidney Health Australia might need to cancel bookings. All patients affected by the closure have been contacted and their treatment organised at a nearby dialysis unit. Contact our Kidney Helpline on 1800 454 363 (line 3) between the hours of Monday-Friday, 9am-5pm AEDT to discuss any upcoming Bus bookings.

Patients should follow up with their local healthcare contacts for further information, check their emails, texts and/or the hospital website for further information.

Other contact information:

• Gold Coast University Hospital Contact Information: 1300 744 284
• Royal North Shore Hospital Contact Information: Nurse Linda 0459 894 308 (Saturday 7am - 3:30pm AEST) or Annabelle 0472 868 571 after hours.