Kidney Health Australia (KHA) is a registered charity and the peak body for kidney disease in Australia. We strive to create healthier communities through increased awareness and early detection of kidney disease and connecting kidney patients to vital resources and services to help them manage their condition. We work with the clinical and research community to support treatment and research improvements and innovations so that one day, every Australian will have healthy kidneys.
We are committed to protecting the privacy of personal and sensitive information which the organisation collects, holds, and administers in accordance with the legislation. Personal information is information which directly or indirectly identifies a person.
The purpose of this document is to provide a framework to deal with privacy considerations.
We have adopted the following principles in relation to handling personal information.
We will endeavour to:
This privacy statement applies to all business activities of The Australian Kidney Foundation trading as Kidney Health Australia (ABN 37 008 464 426) and its related and trading entities, including its Websites/App; to the extent that they affect or involve the collection, use, disclosure or handling of personal information.
We will endeavour to:
KHA collects personal information in several ways, including:
Your personal information may be used to:
In relation to the personal information of job applicants, staff members, volunteers, and contractors, we may collect the personal information for purposes including:
If you have any concerns about your personal information being used by us in any of these ways, please notify us.
Where we receive unsolicited job applications or requests to be engaged as a volunteer, these will usually be dealt with in accordance with the unsolicited personal information requirements under this policy.
Your personal information is also collected so that KHA can promote and market its services to you (including by way
of direct mail, telemarketing, social media, SMS, and MMS messages). This is to keep you informed of our products,
services, and special offers. If you do not wish to receive this information, please call 1800 454 363.
In relation to marketing and promotional material sent via email, we will not send only if you opt out or if it is provided in response to your request.
In relation to direct marketing, KHA will use your personal information for direct marketing where you have provided that information, and you are likely to expect direct marketing, then you will be sent direct marketing containing an opt-out. If we use your personal information obtained from elsewhere, we will still send you direct marketing information which will also contain an opt−out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.
In order to deliver the services, you require, KHA may disclose your personal information to organisations outside of KHA and its subcontractors. Your personal information is disclosed to these organisations only in relation to KHA providing its services to you(i.e. KHA does not sell your data to any other organisations).
These organisations carry out KHA's:
KHA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, KHA may disclose your personal information to:
KHA takes all reasonable precautions to ensure that the personal information it collects, uses, and discloses is accurate, complete, and up to date. However, the accuracy of that information depends to a large extent on the information you provide. That is why KHA recommends that you:
KHA maintains sophisticated data security systems, networks, and procedures. In particular, all databases maintained by KHA are protected by secure network links, which are complemented by password protection, virus protection and internal quality procedures.
KHA will apply particularly stringent procedures (including the provisions of the Australian Privacy Principles) to its collection, use, disclosure and handling of any personal information, which includes sensitive information (e.g. information concerning race, religion, political affiliations) or health information (e.g. information concerning an individual's medical condition). Where practicable, KHA will maintain the anonymity of an individual in a database of personal health information unless the identity of the individual is necessary to perform a lawful activity.
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by mail to:
KHA reserves the right to charge a fee for searching for and providing access to your information.
Although no fee will be charged for accessing your personal information or making a correction, KHA may charge a fee to retrieve and copy any material.
Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however, it will be kept for alumni and marketing purposes as you will have consented to that in writing with us.
If you have any concerns, complaints or you think there has been a breach of privacy, then also please contact our Privacy Officer, who will usually first deal with you over the phone. If we then have not dealt satisfactorily with your concerns we will meet with you to discuss further.
If you are not satisfied with our response to your complaint within 30 days from this meeting, then you can refer your complaint to the Office of the Australian Information Commissioner via:
The CEO (Chief Executive Officer) is responsible for adopting this policy, and the CFO (Chief Financial Officer) is responsible for developing and reviewing this policy, and for the implementation of this policy, for monitoring changes in Privacy legislation, and for advising on the need to review or revise this policy as and when the need arises.
If you have any questions in relation to privacy, please contact Kidney Health Australia on 1800 454 363 between 9am and 5pm, Monday to Friday (excluding National Australian Public Holidays).