We endeavour to save and improve the lives of Australians affected by kidney disease and are committed to promoting good kidney health through education, advocacy, research and support.

If you are interested in joining us at Kidney Health Australia, please send your resume and cover letter to people@kidney.org.au. If you have any queries, please phone us on freecall 1800 454 363.

We consider each employment application on merit and, if a position is not available at the time, your details will be kept on file for future reference. We also invite you to see our volunteer opportunities.

Kidney Health Information Officer

Position Title:

Kidney Health Information Officer

Reports to:

Engagement and Community Services Manager

Business Unit:

Marketing and Community



Date Effective:

March 2020


Permanent or Part time split


FTE – 1.0

About the role

The Kidney Health Australia Helpline is the first port of call for many people with kidney diseases and their family members and carers. The helpline provides critical information and support to enquirers, at a time when it’s most needed. Some of the critical activities of the role include:

  • Delivering high quality health information and advice related to kidney health issues through the Helpline via telephone and email
  • Implementing triaging protocols for all enquires to the Kidney Helpline
  • Providing general information about Kidney Health Australia programs and services
  • Connecting people to appropriate resources, programs and services of Kidney Health Australia
  • Managing Kidney Health Australia’s standard response library for dissemination across all communication channels
  • Providing appropriate advice regarding referral to other community organisations or health services.

To be successful in this role, you will have:

  • Tertiary qualifications in nursing/ health / social sciences or other relevant discipline
  • Working knowledge of the Australian health care system
  • Sound knowledge of kidney and urinary tract diseases and related management strategies
  • High-level oral, written and interpersonal communication skills
  • Understanding of, and commitment to, delivery of health information based on evidence -based practice
  • Highly effective organisational, time and budget management skills
  • Effective consultation, negotiation and influencing skills
  • Ability to establish rapport and empathy with enquirers
  • Intermediate computer skills and use of a range of software
  • A current Police Check and Working with Children Check are required.

Click here to read the position description.

Please submit the following: (1) A cover letter outlining why you are applying for this position; (2) A resume with your skills, experience and qualifications to people@kidney.org.au

Applications close on Tuesday, March 31st 2020

Only candidates who have been shortlisted will be contacted.

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