Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis. In a medical emergency please call triple zero (000).
Free call 1800 454 363
or
Email: kidney.helpline@kidney.org.au
No matter what stage you are at as a person living with kidney disease our trained Kidney Helpline health professionals are here to help.
Anyone can call the Kidney Helpline including families, carers, students, healthcare professionals and researchers. We can assist you with accessing information and support regarding the following:
Please note: We are not able to provide individual counselling or crisis support and we do not provide healthcare or specialist referrals. For individual medical advice or interpretation of blood test results, we recommend you consult with your treating doctor.
Free call the Kidney Helpline on 1800 454 363
Operating hours: 9am-5pm (Australian Eastern Standard Time), Monday-Friday. Closed for public holidays
Voicemail service available after hours or if the line is busy, simply leave a message at the prompt and we will respond within 2 business days
Email your enquiry to kidney.helpline@kidney.org.au
Lifeline provides crisis support 24 hours a day, seven days a week. Call Lifeline on 13 11 14 or visit lifeline.org.au
The National Relay Service is available for those with hearing or speech impairments:
TTY/Voice:133 677
Speak and Listen (SSR): 1300 555 727
Email: enquiries@oaic.gov.au
Visit: relayservice.gov.au
If you would prefer us to contact you at a convenient time, book in a call back from one of our health professionals using the button below.
Make a booking online
Download your free copy of My Kidneys My Health handbook. Also available in a free phone App.
Discover the benefits of chatting to someone who has lived experience of kidney disease, either through their own diagnosis or caring for someone they love. Find out the different options for how you can connect and get valuable support.
