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Kidney Helpline

Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis. In a medical emergency please call triple zero (000).

Aanda Aylward poses by her computer

Free call 1800 454 363



How we can help

No matter what stage you are at as a person living with kidney disease our trained Kidney Helpline health professionals are here to help.

Anyone can call the Kidney Helpline including families, carers, students, healthcare professionals and researchers. We can assist you with accessing information and support regarding the following:

  • Queries regarding kidney disease diagnosis
  • Understanding the risk factors for kidney disease
  • How to live well with kidney disease
  • Managing your diet, nutrition and physical wellbeing
  • Connecting to peer support
  • Transplant and organ donation
  • Diagnosis and treatment of kidney cancer
  • Getting involved as a volunteer
  • Using our programs and services
  • Translated resources
  • Participating in fundraising or events

Please note: We are not able to provide individual counselling or crisis support and we do not provide healthcare or specialist referrals. For individual medical advice or interpretation of blood test results, we recommend you consult with your treating doctor.

Getting in touch

Free call the Kidney Helpline on 1800 454 363

Operating hours: 9am-5pm (Australian Eastern Standard Time), Monday-Friday. Closed for public holidays

Voicemail service available after hours or if the line is busy, simply leave a message at the prompt and we will respond within 2 business days

Email your enquiry to

Lifeline provides crisis support 24 hours a day, seven days a week. Call Lifeline on 13 11 14 or visit

The National Relay Service is available for those with hearing or speech impairments:

TTY/Voice:133 677

Speak and Listen (SSR): 1300 555 727



    Book a call back

    If you would prefer us to contact you at a convenient time, book in a call back from one of our health professionals using the button below.

    Make a booking online

    Information and resources

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