Kidney Helpline

Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis. In a medical emergency please call triple zero (000).

Get in touch

Operating hours: 9am-5pm (Australian Eastern Standard Time), Monday-Friday. Closed for public holidays.

Voicemail service available after hours or if the line is busy, simply leave a message at the prompt and we will respond within 2 business days.

Please note, we are only able to return calls within Australia. For international queries, please send us an email.

Free call Book an appointment

How we can help

No matter what stage you are at as a person living with kidney disease our trained Kidney Helpline health professionals are here to help.

Anyone can call the Kidney Helpline including families, carers, students, healthcare professionals and researchers. We can assist you with accessing information and support regarding the following:

Queries regarding kidney disease diagnosis
Understanding the risk factors for kidney disease
How to live well with kidney disease
Managing your diet, nutrition and physical wellbeing
Connecting to peer support
Transplant and organ donation
Travel and holiday dialysis
Getting involved as a volunteer, participating in fundraising or events
Using our programs and services

Please note: The Kidney Helpline is a confidential service that provides general kidney health information, free resources and aims to connect you to a range of support services. Please note we are not able to provide individual counselling or crisis support. For legal reasons, we do not provide medical advice or the interpretation of any test results (e.g. pathology and bloods, medical images or scans) and we recommend that you consult with your treating doctor.

Testimonials

Amanda

Amanda is a highly skilled registered nurse with over 30 years of experience in Diabetes education and Midwifery. She is dedicated to providing evidence-based information to individuals, empowering them to make positive changes to improve their wellbeing. Amanda is known for her empathetic, supportive, kind and sensitive approach to patient care, making her a trusted and valued member of the healthcare community.

External Resources

Lifeline provides crisis support 24 hours a day, seven days a week. Call Lifeline on 13 11 14 or visit lifeline.org.au

Health direct is a government-funded service, providing quality, approved health information and advice. Visit their website or call them 24 hours a day on 1800 022 222.

The National Relay Service is available for those with hearing or speech impairments:

TTY/Voice:133 677

Speak and Listen (SSR): 1300 555 727

Email: [email protected]

Visit: relayservice.gov.au

Your GP or Nephrologist may make a referral to a renal dietitian. The Dietitians Association of Australia can provide names and contact details of local renal dietitians. Call 1800 812 942 or visit www.daa.asn.au and then ask your doctor to arrange a referral to your preferred dietitian.

Connect to someone with lived experience

Discover the benefits of chatting to someone who has lived experience of kidney disease, either through their own diagnosis or caring for someone they love. Find out the different options for how you can connect and get valuable support.

Diet and Nutrition

To achieve good kidney health, it's important to follow a healthy diet and maintain a healthy weight. This means eating a good variety of nutritious foods and watching your serving size.

Your Kidneys

Ways We Help

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Health Professionals