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Kidney Helpline

Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis.

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No matter where you are in the journey, or whether you’re a patient or carer, we're here to help.

Free call the Kidney Helpline on 1800 454 363.

Operating hours: 9am-5pm (Australian Eastern Standard Time) Monday-Friday.

How the Kidney Helpline works

The Kidney Health Australia Helpline is the first port of call for many people with kidney disease and their family members or carers. Our trained professionals will be able to answer your query directly or where needed refer you to other health specialists and services for more specific health care and support.

You can also contact us to receive your free copy of our My Kidneys My Health booklet or download our My Kidneys My Health App through the App Store or Google Play.

If our line is busy, please leave a message with your contact details, and we'll be in touch as soon as we can. Alternatively, please leave an email with your query and one of the team will respond to you within 2 business days.

Other methods of getting in touch

You can also email your enquiry to

The National Relay Service, for those with hearing or speech impairments, may also be useful to you:

TTY/Voice: 133 677

Speak and Listen (SSR): 1300 555 727



Make a booking online

We're here to help

Our free Kidney Helpline is here to help you with questions about your treatment and help connect you to services.

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