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Kidney Helpline

Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis.

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Free call 1800 454 363

or

Email: kidney.helpline@kidney.org.au

How we can help

No matter what stage you are at as a person living with kidney disease our trained Kidney Helpline health professionals are here to help.

Anyone can call the Kidney Helpline including families, carers, students, healthcare professionals and researchers. We can assist you with accessing information and support regarding the following:

  • Queries regarding kidney disease diagnosis
  • Understanding the risk factors for kidney disease
  • How to live well with kidney disease
  • Managing your diet, nutrition and physical wellbeing
  • Connecting to peer support
  • Transplant and organ donation
  • Diagnosis and treatment of kidney cancer
  • Getting involved as a volunteer
  • Using our programs and services
  • Translated resources
  • Participating in fundraising or events

Please note: We are not able to provide individual counselling or crisis support and we do not provide healthcare or specialist referrals. For individual medical advice or interpretation of blood test results, we recommend you consult with your treating doctor.

Getting in touch

Free call the Kidney Helpline on 1800 454 363

Operating hours: 9am-5pm (Australian Eastern Standard Time), Monday-Friday. Closed for public holidays

Voicemail service available after hours or if the line is busy, simply leave a message at the prompt and we will respond within 2 business days

Email your enquiry to kidney.helpline@kidney.org.au

The National Relay Service is available for those with hearing or speech impairments:

TTY/Voice:133 677

Speak and Listen (SSR): 1300 555 727

Email: enquiries@oaic.gov.au

Visit: relayservice.gov.au

    Book a call back

    If you would prefer us to contact you at a convenient time, book in a call back from one of our health professionals using the button below.

    Make a booking online

    Testimonials

    Helpline testimonial: "Hi Kim, Thanks so much for your support and assistance with my enquiry. Thank you for all the links, which I am finding helpful and informative. The webinars are also great. I am really impressed by the quality of Kidney Health Australia's resources and it's reassuring to know that the information is coming from such a reputable source." Pamela, 19 March 2022
    Helpline testimonial: "Dear Amanda, Thank you for your email and I appreciate all the great information that you've provided. I believe this information is very helpful for me to plan ahead of time for my travel." Anonymous, 16 February 2022
    Helpline testimonial: "Thank you to Linda and Kim who were very helpful. I was unsettles when I received my diagnosis and it really threw me. The information that was emailed to me is reassuring and I feel so much more confident in the way forward." Anonymous, 2 January 2022
    Helpline testimonial, Bertha, 23 September 2021 "Thank you very much Kim and the Kidney Helpline Service for always being there for us, providing us with the help, support, information and advice that is so very much needed"
    Helpline testimonial, anonymous, 22 July 2021 "Talking to someone was very useful for me. Kim was a good listener and promptly provided me with information I needed"
    Helpline testimonial, Megan, 14 July 2021 "Thank you so much Amanda. It's comforting to know that an organisation such as yours exists to provide support and information to people facing the frightening prospect of losing a kidney"
    Kidney Helpline testimonial "thank you for giving me the guidance and support I so desperately needed" anonymous 15 June 2021
    Helpline testimonial anonymous 22 March 2021 "My questions were answered respectfully and thoroughly. Information was sent to me immediately and the person I spoke to was very nice and patient"

    My Kidneys My Health

    Get your copy of My Kidneys My Health handbook as a download or in hard copy. Also available in a free phone App.

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    Connect to someone with lived experience

    Discover the benefits of chatting to someone who has lived experience of kidney disease, either through their own diagnosis or caring for someone they love. Find out the different options for how you can connect and get valuable support.

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    COVID-19, vaccinations and kidney disease

    We are here to help with the latest information on COVID-19 and kidney disease.

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