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Kidney Helpline

Our Kidney Helpline provides free support and information for anyone who has questions or concerns about their kidney health or kidney disease diagnosis. In a medical emergency please call triple zero (000).

Get in touch

Operating hours: 9am-5pm (Australian Eastern Standard Time), Monday-Friday. Closed for public holidays.

Voicemail service available after hours or if the line is busy, simply leave a message at the prompt and we will respond within 2 business days.

Please note, we are only able to return calls within Australia. For international queries, please send us an email.

Free call Book an appointment

How we can help

No matter what stage you are at as a person living with kidney disease our trained Kidney Helpline health professionals are here to help.

Anyone can call the Kidney Helpline including families, carers, students, healthcare professionals and researchers. We can assist you with accessing information and support regarding the following:

Please note: We are not able to provide individual counselling or crisis support, and we do not provide healthcare or specialist referrals. For individual medical advice or interpretation of blood test results, we recommend you consult with your treating doctor.

Topic of the month

Anaemia in chronic kidney disease (CKD) usually starts to develop when the eGFR is less than 60mL/min/1.73m2. A staggering 1 in 2 people with kidney disease will develop anaemia. Anaemia becomes more common as eGFR decreases.

The main causes of anaemia in CKD are:
- Reduced production of the hormone erythropoietin (EPO) by the kidneys
- Reduced absorption of iron

Read more about anaemia and kidney disease here.

Click here to read more FAQs!

Meet our helpline team

External Resources

Lifeline provides crisis support 24 hours a day, seven days a week. Call Lifeline on 13 11 14 or visit

Health direct is a government-funded service, providing quality, approved health information and advice. Visit their website or call them 24 hours a day on 1800 022 222.

The National Relay Service is available for those with hearing or speech impairments:

TTY/Voice:133 677

Speak and Listen (SSR): 1300 555 727



Your GP or Nephrologist may make a referral to a renal dietitian. The Dietitians Association of Australia can provide names and contact details of local renal dietitians. Call 1800 812 942 or visit and then ask your doctor to arrange a referral to your preferred dietitian.

Information and resources

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